Policies & Disclaimers: Returns | Refunds | Pricing

Return/Refund Policy

We offer superb quality and service and take time to ensure that you and the recipient of your gift are happy with the delivery. If you are not sure whether a gift is suitable there is always someone at the end of the line to offer advice or alternatives. Because we take time to source, wrap, decorate and deliver our packages with care, we cannot offer a refund on ill chosen gifts. We are, however, prepared to discuss unique situations with you and if acceptable and void of financial loss to Dial-a-Surprize, we will be happy to replace or refund your gift. If you experience disappointment or incorrect delivery from Dial-a-Surprize we will be happy to discuss your options. Should Dial-a-Surprize need to refund you for an order, please note that the refund will only be requested after funds appear in our bank account. This process may take up to 7 working days.

Dial-a-Surprize takes great care in packing and delivering our gifts of which all are fragile in nature. We only use 3rd party couriers for areas that we cannot do ourselves, but they too are aware of the nature of our gifts and how they should be handled. Therefore, should a gift be received by you or your gift recipient in a broken or unacceptable condition, please contact us immediately on (021) 5550425 or hello@dial-a-surprize.co.za with a photograph of the opened/unopened gift to verify how this may have happened. We are only prepared to look at such complaints within a 12 hour time period from time and date of delivery so as to avoid bogus claims due to own negligence after delivery has been made.

Please review the terms and conditions of Dial-a-Surprize as your use of this site indicates your acceptance of these terms and conditions and your agreement to follow and be bound by them. Please note that we may have to periodically change the terms and conditions so kindly check them from time to time if you continue to use our services.

Privacy Policy

We recognize your need for appropriate protection and the careful management of the personal information you share with us (any information by which you can be identified, such as name, address, and telephone number). The Dial-a-Surprize website is entirely safe and easy to use and offers the secure communication you expect.

In general, you can visit this shopping site without telling us who you are or revealing any personal information about yourself. But, because we offer a personalized service, your information can be shared with us to inform the recipient of your gift as to who you are. You may, of course, also remain anonymous. Your information will never be disclosed to third parties.

Your submitted details will only be used by us to enhance your online shopping experience. The only use of your information would be to send you our monthly newsletter packed with special offers, gifting ideas and other happy news – if you have opted for it of course. The only other information we will ever disclose to third parties is aggregate information about our users. Aggregate information will never identify you. It only identifies the user population in general terms, i.e. 52% male. The aggregate information would be made available only to our advertisers and partners.

Furthermore, we guarantee the security of your payment and contact details you submit to our shopping basket. When you decide to make a purchase with us, the details you submit will only be used to fulfill your order. We also accept VISA and MASTERCARDS telephonically, by email (if you wish), text or fax. We charge a R45 surcharge for any cash deposits and if international transfers are made we do NOT accept any bank charges – the purchaser is responsible for ALL bank charges. The full amount, void of any bank charges needs to be transferred into our account before we dispatch your gift.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information we are entitled do so.

Please check back frequently to see any updates or changes to our privacy policy.

Pricing Policy

You will be charged the prices as they are reflected on the products at point of sale, subject to availability. A delivery fee will be charged for each order placed by you and will be calculated at completion of your order stipulated prior to checkout. These delivery fees are subject to fluctuations in petrol costs and subsequent increases in courier fees over which we have no control.

Disclaimer and Exclusion of Liability

You expressly agree that use of the site is entirely at your own risk. The site and its contents are provided on an 'as is' basis and we make no representations or warranties of any kind, whether express or implied, including, and without limitation, with respect to the site itself, its contents, the accuracy thereof, or any warranties or representations regarding the effectiveness of any security or encryption facilities or with regard to the availability of products and/or delivery arrangements and times. We disclaim all representations and warranties, including but not limited to warranties as to the availability, accuracy or content of information, products or services, and warranties of merchantability or fitness for a particular purpose of information, goods or services.

We do not warrant that the functions provided by us will be uninterrupted or error free, or that the site will be fee from viruses or other harmful components.

Save as expressly set out herein, we shall not be liable to you as a result of or in connection with our entity's negligent (including grossly negligent) acts or omissions or those of our employees, agents or designees or other persons for whom we may be liable in law, for any direct, indirect incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused (whether from contract delict or otherwise and whether actually foreseen or reasonably foreseeable), sustained by you, the recipient of the products or service, or any other person arising from or as a result of any use or sale concluded in terms of this Agreement, the delivery, non-delivery, incorrect, erroneous or late delivery, the use, possession or consumption of the products or services as supplied through this site.

The Dial-a-Surprize entities shall not be liable for any loss, damage (whether direct, indirect or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon this website (including any information contained thereon) or the internet.

Conditions of Use

Dial-a-Surprize retains all copyright in all material, including logos and other graphics, which form part of their site and deliveries. The shop is for your personal use only and other use of information, graphics or materials on the site including reproduction, modification, distribution or reproduction for purposes other than those indicated above and without prior written consent of Dial-a-Surprize is strictly prohibited and constitutes an unlawful infringement of the intellectual property rights of Dial-a-Surprize.