Customer Service

Sue van Wyk

<a name="top" id="top"></a>Please review the terms and conditions below as your use of this site indicates your acceptance of these terms and conditions and your agreement to follow and be bound by them. Please note that we may have to periodically change the terms and conditions so kindly check them from time to time if you continue to use our services. <a href="#toc1">Return/Refund Policy</a> <a href="#toc2">Privacy Policy</a> <a href="#toc3">Product Sales</a> <a href="#toc4">Orders</a> <a href="#toc5">Pricing Policy and Shipping</a> <a href="#toc6">Payment</a> <a href="#toc7">Conditions of use</a> <a href="#toc8">Disclaimers and Exclusions of Liability</a> <a href="#toc9">Non-acceptance of an order</a> <a href="#toc10">Canceling an order</a> <a href="#toc11">Delivery Policy</a> <a href="#toc12">Your Comments</a> <a name="toc1" id="toc1"></a>Return/Refund Policy We offer superb quality and service and take time to ensure that you and the recipient of your gift are happy with the delivery. If you are not sure whether a gift is suitable there is always someone at the end of the line to offer advice or alternatives. Because we take time to source, wrap, decorate and deliver our packages with care, we cannot offer a refund on ill chosen gifts. We are, however, prepared to discuss unique situations with you and if acceptable and void of financial loss to Dial-a-Surprize, we will be happy to replace or refund your gift. If you experience disappointment or incorrect delivery from Dial-a-Surprize we will be happy to discuss your options. <a name="toc2" id="toc2"></a>Privacy Policy We recognise your need for appropriate protection and the careful management of the personal information you share with us (any information by which you can be identified, such as name, address, and telephone number). The Dial-a-Surprize website is entirely safe and easy to use and offers the secure communication you expect. In general, you can visit this shopping site without telling us who you are or revealing any personal information about yourself. But, because we offer a personalised service, your information can be shared with us to inform the recipient of your gift as to who you are. You may, of course, also remain anonymous. Your information will never be disclosed to third parties. Your submitted details will only be used by us to enhance your online shopping experience. The only use of your information would be to send you our monthly newsletter packed with special offers, gifting ideas and other happy news – if you have opted for it of course. The only other information we will ever disclose to third parties is aggregate information about our users. Aggregate information will never identify you. It only identifies the user population in general terms, i.e. 52% male. The aggregate information would be made available only to our advertisers and partners. Furthermore, we guarantee the security of your payment and contact details you submit to our shopping basket. When you decide to make a purchase with us, the details you submit will only be used to fulfill your order. Currently, payments are done via EFT and therefore no banking details are made available through cyber space. We also accept VISA and MASTERCARDS telephonically, by email (if you wish), sms or fax. We charge a R45 surcharge for any cash deposits and if international transfers are made we do NOT accept any bank charges – the purchaser is responsible for ALL bank charges. The full amount, void of any bank charges needs to be transferred into our account before we dispatch your gift. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information we are entitled do so. Please check back frequently to see any updates or changes to our privacy policy. <a name="toc3" id="toc3"></a>Product Sales All products displayed on this site are subject to availability and will be delivered only within the RSA unless otherwise specified and agreed upon by Dial-a-Surprize in writing. International courier or postage fees will then apply. All prices are displayed on the site are quoted in ZAR and are valid and effective only in the RSA. Certain products may pose difficult to send to different parts of the country – in these circumstances alternative choices will be offered. Dial-a-Surprize reserves the right without prior notice to discontinue or change specifications on products and services offered on this site without incurring any obligations. <a name="toc4" id="toc4"></a>Orders Items purchased on the site or through Dial-a-Surprize are all high quality products. If we are unable to supply any item ordered we will contact you directly to seek alternatives and/or conclude whether the balance of items ordered should be delivered an/or the additional items be ordered for you for later delivery. Should you notwithstanding a delay in certain items still agree to accept delivery, you will be liable for payment for the items correctly delivered as per any amended order and applicable invoice. We make every effort to display as accurately as possible the colours of the products that appear on the site. However, as the actual colours you will see depend on your monitor, we cannot guarantee that the display of any colour will be accurate. <a name="toc5" id="toc5"></a>Pricing Policy and Shipping You will be charged the prices as they are reflected on the products at point of sale, subject to availability. A delivery fee will be charged for each order placed by you and will be calculated at completion of your order stipulated prior to checkout. These delivery fees are subject to fluctuations in petrol costs and subsequent increases in courier fees over which we have no control. Delivery within the Cape Town CBD will cost R35, Delivery within a 25km radius of the CBD will cost R55, Delivery over 25km from the CBD including Durbanville central, Melkbosstrand (excluding Paarl, Stellenbosch, Franschoek, Strand, Gordons Bay, Langebaan) will cost R75, Delivery to Stellenbosch, Paarl, Franschoek, Strand, Gordons Bay, Langebaan will cost R125. Courier costs to different main centres in South Africa overnight express delivered to your door through our courier partners X-International – averaging between R85 – R125 depending on size and weight of parcel. Actual courier costs to be confirmed prior to delivery in case it exceeds the minimum amount quoted. At checkout you will need to choose your delivery method and if this varies greatly from what we have stipulated, you will receive an immediate email with details. All prices are inclusive of VAT charged at 14%. <a name="toc6" id="toc6"></a>Payment Dial-a-Surprize is authorised to debit the amount payable by you for any products ordered against your VISA or MASTER card. All we require is your credit card information over the telephone until our payment gateway has been integrated into our website. Alternatively, you may choose to do a direct deposit into our bank account or deposit the amount through internet banking (EFT). Dial-a-Surprize requires full settlement before delivery can take place and proof of such payment should be faxed (086 684 0207) or emailed (<a href"mailto:hello@dial-a-surprize.co.za">hello@dial-a-surprize.co.za</a>) as confirmation of your order and prior to the delivery of any product. Dial-a-Surprize banking details: Dial-a-Surprize c.c. First National Bank Gardens Branch Code: 201511 Account number: 62132872062 Account Number: 621 328 72062 <a name="toc7" id="toc7"></a>Conditions of use Dial-a-Surprize retains all copyright in all material, including logos and other graphics, which form part of their site and deliveries. The shop is for your personal use only and other use of information, graphics or materials on the site including reproduction, modification, distribution or reproduction for purposes other than those indicated above and without prior written consent of Dial-a-Surprize is strictly prohibited and constitutes an unlawful infringement of the intellectual property rights of Dial-a-Surprize. <a name="toc8" id="toc8"></a>Disclaimers and Exclusions of Liability You expressly agree that use of the site is entirely at your own risk. The site and its contents are provided on an ‘as is’ basis and we make no representations or warranties of any kind, whether express or implied, including, and without limitation, with respect to the site itself, its contents, the accuracy thereof, or any warranties or representations regarding the effectiveness of any security or encryption facilities or with regard to the availability of products and/or delivery arrangements and times. We disclaim all representations and warranties, including but not limited to warranties as to the availability, accuracy or content of information, products or services, and warranties of merchantability or fitness for a particular purpose of information, goods or services. We do not warrant that the functions provided by us will be uninterrupted or error free, or that the site will be fee from viruses or other harmful components. Save as expressly set out herein, we shall not be liable to you as a result of or in connection with our entity’s negligent (including grossly negligent) acts or omissions or those of our employees, agents or designees or other persons for whom we may be liable in law, for any direct, indirect incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused (whether from contract delict or otherwise and whether actually foreseen or reasonably foreseeable), sustained by you, the recipient of the products or service, or any other person arising from or as a result of any use or sale concluded in terms of this Agreement, the delivery, non-delivery, incorrect, erroneous or late delivery, the use, possession or consumption of the products or services as supplied through this site. The Dial-a-Surprize entities shall not be liable for any loss, damage (whether direct, indirect or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon this website (including any information contained thereon) or the internet. <a name="toc9" id="toc9"></a>Non-acceptance of an order This may result from one of the following: <ul> <li>The identification of a pricing or product description error.</li> <li>Non provision by the purchaser of proof of payment via fax or email.</li> <li>Non acceptance of a gift at point of delivery.</li> </ul> You will be notified by telephone when any of the above occurs. <a name="toc10" id="toc10"></a>Canceling an order Please note that you are entitled to cancel your order for your gifts provided that exercise your right 24 hours before delivery unless personally sourced upon your request. If personally sourced upon your request you are liable for full payment of the sourced item if already sourced. If you wish to change your order you may contact us on 021 461 0821 or 083 297 3777 between 10am and 5pm, Monday to Thursday for delivery the next day and between 10am and 5pm on Friday for delivery on Monday. We will endeavour to find a replacement gift, but where this is not possible, a full refund can be issued. No cancellations can be accepted on the day of delivery of an item purchased at Dial-a-Surprize. <a name="toc11" id="toc11"></a>Delivery Policy Dial-a-Surprize delivers from Monday to Friday between 08h30 and 6pm. We also deliver over weekends if the orders were placed before 12h00 on the Friday before the weekend. Deliveries that are required on the same day are requested to be placed before 12 am on that day and is subject to whether there is space in our delivery schedule. If the day is booked deliveries cannot be done on the same day. Deliveries will be effected to the address supplied by you. A delivery book will be signed to confirm receipt of delivery. No responsibility for the gift will be taken once the gift has been signed for that it has been received in good order. Any person who receives the gift at the delivery address provided is conclusively presumed to be authorised to accept delivery. Should no-one be in attendance at the time of delivery, the courier or Dial-a-Surprize will retain the products and a notice will be left at the delivery address to this effect. The courier or Dial-a-Surprize will contact you to make new arrangements for delivery or collection. In instances where large distances are covered we reserve the right to charge an additional delivery fee. It is therefore necessary that you ensure that a duly authorised person be in attendance on the day that delivery is due. Deliveries can also be effected after hours and during weekends. All we require is due notice. In unique circumstances we request that you call 021 461 0821 or 083 297 3777 in addition to emailing <a href"mailto:hello@dial-a-surprize.co.za">hello@dial-a-surprize.co.za</a>. <a name="toc12" id="toc12"></a>Your Comments We value your comments, ideas, suggestions and feedback. You warrant that the comments submitted by you do not and will not violate any rights of any party or will not contain any defamatory, unlawful, abusive or obscene material. We are committed to providing you with the best service to meet your individual needs and preferences. Should you be dissatisfied with our service or any product purchased we would appreciate to know about. If you have any specific requests, comments and/or feedback that would improve our service offering to you, please do not hesitate to email us on <a href"mailto:hello@dial-a-surprize.co.za">hello@dial-a-surprize.co.za</a>.

2007-06-03T13:51:45+02:00

customer-service 31372

2007-06-03T13:51:45+02:00

16027

Customer Service 2010-01-22T09:13:32+02:00 <a name="top" id="top"></a>Please review the terms and conditions below as your use of this site indicates your acceptance of these terms and conditions and your agreement to follow and be bound by them. Please note that we may have to periodically change the terms and conditions so kindly check them from time to time if you continue to use our services. <a href="#toc1">Return/Refund Policy</a> <a href="#toc2">Privacy Policy</a> <a href="#toc3">Product Sales</a> <a href="#toc4">Orders</a> <a href="#toc5">Pricing Policy and Shipping</a> <a href="#toc6">Payment</a> <a href="#toc7">Conditions of use</a> <a href="#toc8">Disclaimers and Exclusions of Liability</a> <a href="#toc9">Non-acceptance of an order</a> <a href="#toc10">Canceling an order</a> <a href="#toc11">Delivery Policy</a> <a href="#toc12">Your Comments</a> <a name="toc1" id="toc1"></a>*Return/Refund Policy* We offer superb quality and service and take time to ensure that you and the recipient of your gift are happy with the delivery. If you are not sure whether a gift is suitable there is always someone at the end of the line to offer advice or alternatives. Because we take time to source, wrap, decorate and deliver our packages with care, we cannot offer a refund on ill chosen gifts. We are, however, prepared to discuss unique situations with you and if acceptable and void of financial loss to Dial-a-Surprize, we will be happy to replace or refund your gift. If you experience disappointment or incorrect delivery from Dial-a-Surprize we will be happy to discuss your options. <a name="toc2" id="toc2"></a>*Privacy Policy* We recognise your need for appropriate protection and the careful management of the personal information you share with us (any information by which you can be identified, such as name, address, and telephone number). The Dial-a-Surprize website is entirely safe and easy to use and offers the secure communication you expect. In general, you can visit this shopping site without telling us who you are or revealing any personal information about yourself. But, because we offer a personalised service, your information can be shared with us to inform the recipient of your gift as to who you are. You may, of course, also remain anonymous. Your information will never be disclosed to third parties. Your submitted details will only be used by us to enhance your online shopping experience. The only use of your information would be to send you our monthly newsletter packed with special offers, gifting ideas and other happy news - if you have opted for it of course. The only other information we will ever disclose to third parties is aggregate information about our users. Aggregate information will never identify you. It only identifies the user population in general terms, i.e. 52% male. The aggregate information would be made available only to our advertisers and partners. Furthermore, we guarantee the security of your payment and contact details you submit to our shopping basket. When you decide to make a purchase with us, the details you submit will only be used to fulfill your order. Currently, payments are done via *EFT* and therefore no banking details are made available through cyber space. We also accept VISA and MASTERCARDS telephonically, by email (if you wish), sms or fax. We charge a R45 surcharge for any cash deposits and if international transfers are made we do NOT accept any bank charges - the purchaser is responsible for ALL bank charges. The full amount, void of any bank charges needs to be transferred into our account before we dispatch your gift. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information we are entitled do so. Please check back frequently to see any updates or changes to our privacy policy. <a name="toc3" id="toc3"></a>*Product Sales* All products displayed on this site are subject to availability and will be delivered only *within the RSA* unless otherwise specified and agreed upon by Dial-a-Surprize in writing. International courier or postage fees will then apply. All prices are displayed on the site are quoted in *ZAR* and are valid and effective only in the RSA. Certain products may pose difficult to send to different parts of the country – in these circumstances alternative choices will be offered. Dial-a-Surprize reserves the right without prior notice to discontinue or change specifications on products and services offered on this site without incurring any obligations. <a name="toc4" id="toc4"></a>*Orders* Items purchased on the site or through Dial-a-Surprize are all high quality products. If we are unable to supply any item ordered we will contact you directly to seek alternatives and/or conclude whether the balance of items ordered should be delivered an/or the additional items be ordered for you for later delivery. Should you notwithstanding a delay in certain items still agree to accept delivery, you will be liable for payment for the items correctly delivered as per any amended order and applicable invoice. We make every effort to display as accurately as possible the colours of the products that appear on the site. However, as the actual colours you will see depend on your monitor, we cannot guarantee that the display of any colour will be accurate. <a name="toc5" id="toc5"></a>*Pricing Policy and Shipping* You will be charged the prices as they are reflected on the products at point of sale, subject to availability. A delivery fee will be charged for each order placed by you and will be calculated at completion of your order stipulated prior to checkout. These delivery fees are subject to fluctuations in petrol costs and subsequent increases in courier fees over which we have no control. Delivery within the Cape Town CBD will cost *R35*, Delivery within a 25km radius of the CBD will cost *R55*, Delivery over 25km from the CBD including Durbanville central, Melkbosstrand (excluding Paarl, Stellenbosch, Franschoek, Strand, Gordons Bay, Langebaan) will cost *R75*, Delivery to Stellenbosch, Paarl, Franschoek, Strand, Gordons Bay, Langebaan will cost *R125*. Courier costs to different main centres in South Africa overnight express delivered to your door through our courier partners X-International – *averaging between R85 - R125* depending on size and weight of parcel. Actual courier costs to be confirmed prior to delivery in case it exceeds the minimum amount quoted. At checkout you will need to choose your delivery method and if this varies greatly from what we have stipulated, you will receive an immediate email with details. _All prices are inclusive of VAT charged at 14%._ <a name="toc6" id="toc6"></a>*Payment* Dial-a-Surprize is authorised to debit the amount payable by you for any products ordered against your *VISA or MASTER* card. All we require is your credit card information over the telephone until our payment gateway has been integrated into our website. Alternatively, you may choose to do a direct deposit into our bank account or deposit the amount through internet banking (EFT). Dial-a-Surprize requires full settlement before delivery can take place and proof of such payment should be faxed (*086 684 0207*) or emailed (<a href"mailto:hello@dial-a-surprize.co.za">hello@dial-a-surprize.co.za</a>) as confirmation of your order and prior to the delivery of any product. *Dial-a-Surprize banking details:* Dial-a-Surprize c.c. First National Bank Gardens Branch Code: 201511 Account number: 62132872062 Account Number: 621 328 72062 <a name="toc7" id="toc7"></a>*Conditions of use* Dial-a-Surprize retains all copyright in all material, including logos and other graphics, which form part of their site and deliveries. The shop is for your personal use only and other use of information, graphics or materials on the site including reproduction, modification, distribution or reproduction for purposes other than those indicated above and without prior written consent of Dial-a-Surprize is strictly prohibited and constitutes an unlawful infringement of the intellectual property rights of Dial-a-Surprize. <a name="toc8" id="toc8"></a>*Disclaimers and Exclusions of Liability* You expressly agree that use of the site is entirely at your own risk. The site and its contents are provided on an ‘as is’ basis and we make no representations or warranties of any kind, whether express or implied, including, and without limitation, with respect to the site itself, its contents, the accuracy thereof, or any warranties or representations regarding the effectiveness of any security or encryption facilities or with regard to the availability of products and/or delivery arrangements and times. We disclaim all representations and warranties, including but not limited to warranties as to the availability, accuracy or content of information, products or services, and warranties of merchantability or fitness for a particular purpose of information, goods or services. We do not warrant that the functions provided by us will be uninterrupted or error free, or that the site will be fee from viruses or other harmful components. Save as expressly set out herein, we shall not be liable to you as a result of or in connection with our entity’s negligent (including grossly negligent) acts or omissions or those of our employees, agents or designees or other persons for whom we may be liable in law, for any direct, indirect incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused (whether from contract delict or otherwise and whether actually foreseen or reasonably foreseeable), sustained by you, the recipient of the products or service, or any other person arising from or as a result of any use or sale concluded in terms of this Agreement, the delivery, non-delivery, incorrect, erroneous or late delivery, the use, possession or consumption of the products or services as supplied through this site. The Dial-a-Surprize entities shall not be liable for any loss, damage (whether direct, indirect or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon this website (including any information contained thereon) or the internet. <a name="toc9" id="toc9"></a>*Non-acceptance of an order* This may result from one of the following: * The identification of a pricing or product description error. * Non provision by the purchaser of proof of payment via fax or email. * Non acceptance of a gift at point of delivery. You will be notified by telephone when any of the above occurs. <a name="toc10" id="toc10"></a>*Canceling an order* Please note that you are entitled to cancel your order for your gifts provided that exercise your right *24 hours before delivery* unless personally sourced upon your request. If personally sourced upon your request you are liable for full payment of the sourced item if already sourced. If you wish to change your order you may contact us on *021 461 0821* or *083 297 3777* between *10am and 5pm, Monday to Thursday for delivery the next day and between 10am and 5pm on Friday for delivery on Monday*. We will endeavour to find a replacement gift, but where this is not possible, a full refund can be issued. *No cancellations can be accepted on the day of delivery of an item purchased at Dial-a-Surprize*. <a name="toc11" id="toc11"></a>*Delivery Policy* Dial-a-Surprize delivers from *Monday to Friday between 08h30 and 6pm*. We also deliver over weekends if the orders were placed before 12h00 on the Friday before the weekend. Deliveries that are required on the same day are requested to be *placed before 12 am on that day* and is subject to whether there is space in our delivery schedule. If the day is booked deliveries cannot be done on the same day. Deliveries will be effected to the address supplied by you. A delivery book will be signed to confirm receipt of delivery. No responsibility for the gift will be taken once the gift has been signed for that it has been received in good order. _Any person who receives the gift at the delivery address provided is conclusively presumed to be authorised to accept delivery_. Should no-one be in attendance at the time of delivery, the courier or Dial-a-Surprize will retain the products and a notice will be left at the delivery address to this effect. The courier or Dial-a-Surprize will contact you to make new arrangements for delivery or collection. In instances where large distances are covered we reserve the right to charge an additional delivery fee. It is therefore necessary that you ensure that a duly authorised person be in attendance on the day that delivery is due. Deliveries can also be effected *after hours and during weekends*. All we require is due notice. In unique circumstances we request that you call *021 461 0821* or *083 297 3777* in addition to emailing <a href"mailto:hello@dial-a-surprize.co.za">hello@dial-a-surprize.co.za</a>. <a name="toc12" id="toc12"></a>*Your Comments* We value your comments, ideas, suggestions and feedback. You warrant that the comments submitted by you do not and will not violate any rights of any party or will not contain any defamatory, unlawful, abusive or obscene material. We are committed to providing you with the best service to meet your individual needs and preferences. Should you be dissatisfied with our service or any product purchased we would appreciate to know about. If you have any specific requests, comments and/or feedback that would improve our service offering to you, please do not hesitate to email us on <a href"mailto:hello@dial-a-surprize.co.za">hello@dial-a-surprize.co.za</a>.